Refund and Cancellation Policy

At Abheepay, we strive to ensure customer satisfaction with our services. This Refund and Cancellation Policy explains the circumstances under which you may be eligible for a refund or cancellation.

1. Cancellation Policy

Service Cancellation by Users:

You may cancel your use of our services at any time. However, please note that any payments made prior to cancellation are non-refundable unless specified otherwise.

Service Cancellation by Abheepay:

Abheepay reserves the right to cancel or suspend your account and services at our discretion, especially if there is a breach of our Terms and Conditions. In cases of cancellation by Abheepay due to violation of terms, refunds may not be granted.

2. Refund Policy

Eligibility for Refunds:

Refunds are available under the following circumstances:

• If there was an error in processing your payment due to a technical issue or malfunction.
• If the service you paid for was not delivered or was delivered inaccurately or incompletely.

Non-Refundable Services:

Some services, once initiated, may be non-refundable. These include but are not limited to Aeps, DMT, Recharge, BBPS, microATM, Insurance.

3. Refund Process

How to Request a Refund:

To request a refund, please contact us at support@abheepay.com with your transaction details, including payment receipt, date of transaction, and reason for requesting a refund.

Processing Time:

Approved refunds will be processed within 7-10 business days from the date of approval. Refunds will be issued using the original payment method whenever possible.

Refund Fees:

In some cases, refund fees may apply. Any applicable refund fees will be communicated to you during the refund process.

4. Exceptions

Fraudulent Transactions:

Abheepay reserves the right to investigate any refund requests for potential fraud or misuse of our services. If we find evidence of fraudulent behavior, we may decline the refund and take further legal action if necessary.

Chargebacks:

If a chargeback is initiated, your account with Abheepay may be temporarily or permanently suspended, and we may take additional action to recover any owed funds.

5. Changes to This Policy

Abheepay reserves the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on our website, and your continued use of our services after such modifications constitutes acceptance of the new policy.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Abheepay
Email: support@abheepay.com
Phone: +91-9717414195
Address: Golden Plaza, Hazaribagh, Jharkhand